Getting Started with Accounts Receivable

• Any billings or billing adjustments should be noted on the billing/adjustment template and submited via the Kesef 2.0 Communications Form.

Click Here for Kesef 2.0 Communications Form

Please be sure to attach the document as an excel file.  Our team will process the request as soon as possible, in most cases completing it within 48 hours. Payment plans and refunds may take longer. When possible, we start processing your request immediately.  For this reason, if you have any changes to a billing/adjustment sheet already submitted, please DO NOT submit the same sheet with added/or corrected items.  Please submit any additions or corrections on a new/separate billing/adjustment sheet.

• For security purposes, any credit card should be entered into the member’s ShulCloud account as a Payment Method.  For ACH transactions, members will need to enter their own Bank account information into ShulCloud, for authentication purposes.  Once either the credit card or ACH information is entered, please email your Kesef A/R Specialist with the payment details.  Note that it is not secure to email credit card and bank account information via the internet.
• IF KESEF MAKES YOUR DEPOSITS, Checks should be mailed to us at:

[Congregation Name]
P.O. Box 418
Montvale, NJ 07645

Priority mail works very well (it has a tracking #) and put the checks in a sturdy envelope.
Please include any supporting documentation with the check.  If you need to include any notes about how to apply the check, please write the charge type, and any other information directly on the check – we will send a copy of your current charge type listing along with the mapping to QuickBooks.

• If there is a need to refund a member by check, please complete a check request form and email it to your Kesef A/R Specialist who will adjust the member's account and forward the request to the accounts payable team.
• If you make any deposits locally, please make a copy of the checks and deposit slip and submit via the Kesef 2.0 Communications Form, noting that you should black out the account # on the checks for security purposes.
• If there are any cash deposits, simply email them with the details of whom the cash was from, the date of the deposit and the purpose thereof and submit them via the Kesef 2.0 Communications Form.
• Emailing of statements - If a member calls and wants to either stop getting the monthly statements by email or wants to change the email it is delivered to, all you need to do is make that change in ShulCloud or let your Kesef A/R Specialist know.
   

Click Here for Kesef 2.0 Communications Form